Privacy Policy of Loci Real Estate
Introduction
At Loci Real Estate (“we”, “us”, “our”), we are committed to protecting your privacy and managing your personal information responsibly and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing our services, visiting our website, or providing us with your personal information, you consent to our handling of your information as described in this Privacy Policy.
1. Scope of this Policy
This Privacy Policy applies to all personal information collected and held by Loci Real Estate, whether provided by clients, employees, job applicants, contractors, suppliers, or any other person interacting with us. It covers the collection, use, storage, and disclosure of personal information, as well as your rights to access and correct your information.
2. What is Personal Information?
“Personal information” refers to information or an opinion about an identified individual or an individual who is reasonably identifiable. This includes names, contact details, identification information, financial information, and other personal data.
“Sensitive information” is a subset of personal information and includes details such as racial or ethnic origin, political opinions, religious beliefs, health information, and more.
3. Why We Collect Personal Information
Loci Real Estate collects personal information for purposes including, but not limited to:
- Providing and managing real estate services such as property sales, leasing, and management.
- Facilitating transactions and contractual obligations.
- Communicating with you about our services, including responding to enquiries.
- Marketing properties and services we believe may interest you.
- Managing our business operations and relationships with clients, suppliers, and contractors.
- Complying with legal and regulatory requirements.
- Considering employment applications.
We may also collect information if required or permitted by law or with your consent.
4. What Personal Information We Collect
The personal information we collect may include:
- Clients: names, addresses, contact details, financial information, identification details, and preferences.
- Job Applicants and Employees: names, contact details, employment history, qualifications, references, and other relevant information.
- Suppliers and Contractors: contact details, business information, and payment details.
- Sensitive Information: collected only with your consent and if reasonably necessary for our business operations.
5. How We Collect Personal Information
We collect personal information through various channels, including:
- Directly from you in person, by phone, email, post, or via our website.
- Through forms, applications, contracts, and other documentation.
- From public sources or third-party service providers (e.g., credit agencies, social media platforms, property portals).
- Via surveillance systems at our offices and properties.
- Through cookies or tracking technologies when you visit our website.
We collect personal information by lawful and fair means and strive to ensure accuracy and completeness.
6. How We Use and Disclose Personal Information
We use personal information to:
- Deliver requested services and information.
- Facilitate transactions and agreements.
- Provide marketing and promotional materials (including property listings and services).
- Manage employment relationships.
- Engage suppliers and contractors.
- Comply with legal obligations.
We may disclose personal information to:
- Related entities and employees of Loci Real Estate.
- Service providers such as IT support, marketing, legal, and financial advisors.
- Government agencies, regulatory bodies, or law enforcement when required.
- Prospective buyers, sellers, tenants, landlords, and related parties involved in property transactions.
- Third parties with your consent or as authorised by law.
7. Direct Marketing
We may use your personal information to send you marketing materials about our services, properties, and industry insights. You can opt out of receiving marketing communications by contacting us using the details provided below or following the unsubscribe instructions in electronic communications.
8. Storage and Security
We store personal information in secure systems, both electronically and in physical formats. Loci Real Estate implements measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure IT systems, password protections, physical security, and staff training.
When we no longer require personal information, and if we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.
9. Access and Correction
You may request access to or correction of your personal information held by us by contacting our Privacy Officer. We will respond within a reasonable timeframe. In some cases, we may charge a fee for providing access or decline a request where permitted by law, providing reasons in writing.
10. Complaints
If you believe we have breached the APPs or mishandled your personal information, you can make a complaint by contacting our Privacy Officer. We will investigate your complaint and respond promptly. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Updates to this Privacy Policy
We may amend this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. The updated policy will be posted on our website. We encourage you to review it periodically.
12. Contact Us
For privacy-related enquiries, access or correction requests, complaints, or to opt out of marketing communications, please contact:
Privacy Officer Loci Real Estate Phone: 1300 562 400 Email: kerri.dawson@locirealestate.com.au